Frequently asked questions

We deliver to most EU countries, the UK, and many other regions. Available destinations appear at checkout after you enter your address.

Express delivery: about 4-7 days with tracking. Standard delivery: about 14-21 days without tracking. Exact estimates are shown at checkout.

Choose Express delivery to receive a tracking number by email once your order has been dispatched. Standard mail does not include tracking.

Contact our support team. We will check with the courier and, if needed, arrange a free reshipment or a refund according to our policy.

We accept major debit and credit cards and popular digital currencies. Available options vary by country and are shown at checkout.

Yes. Payments are processed through secure, PCI-compliant gateways. We do not store your full card details.

We source from reputable manufacturers. Product pages include key safety notes, storage guidance and links to professional resources. Always follow your doctor’s advice.

Generics contain the same active ingredient and are designed to work the same way as the brand. Packaging and inactive ingredients may differ.

We can modify or cancel your order before dispatch. Contact support as soon as possible and have your order number ready.

Notify us within 7 days of delivery with photos of the parcel and items. We will offer a replacement or a full refund.

Free delivery may be available during promotions or above certain order totals. Eligibility is calculated and shown at checkout.

We dispatch products with adequate remaining shelf life. Expiry dates are printed on the packaging. Contact our support team if you need a specific minimum shelf life.

Follow the storage instructions on the product page and in the patient information leaflet inside the pack. Keep medicines in a cool, dry place, out of the reach of children and pets.

We can update your delivery address before your order is dispatched. Contact our support team as soon as possible with your order number and the correct address.

Yes. Product pages include key information, and packages contain labels or leaflets when available. Always read them carefully before use.

We provide general, evidence-based information, but we do not replace your healthcare provider. Always consult your doctor for diagnosis, dosing and treatment choices.